Café Order Management.
Ticket-to-plate time cut by ~40%.
What wasn't working.
Waitstaff took orders on paper pads and walked them to the kitchen. The kitchen worked through them in the order they landed, which wasn't always the order food should come out. Tables got mismatched plates, or the same plate twice, or waited far too long for a round to finish.
The owner knew which dishes were fast and which were slow only by feel. Real reporting on ticket times, popular items, and slow combinations didn't exist.
What we built.
Orders on iPad, not paper
Waitstaff now enter orders at the table on an iPad. Dishes are timed, marked urgent where it matters, and grouped by table so the kitchen can plate a round together.
A live kitchen queue
The kitchen sees what's being made, what's ready, and which table each plate is heading to — on a screen, in real time. No shouted corrections, no lost tickets.
Reporting that owners actually read
End-of-shift and end-of-week reports show ticket-to-plate times by dish, slow combinations, and which dishes sell when. The owner makes menu and staffing calls on data rather than gut.
What changed.
Average ticket-to-plate time dropped by about 40%, and the mismatched-plates problem disappeared. Staff report fewer arguments between front-of-house and kitchen; diners get their food in sensible order.
The reporting has already driven menu decisions — two dishes that were consistent bottlenecks were reworked, and the café adjusted staffing on the two days that the data showed were consistently busier than the owner had assumed.
Let's talk.
Tell us what you're trying to do. We'll reply within one working day. If we're not the right team for it, we'll say so.